Hello.
We been visiting Thailand this month, and we had the wrong information provided on the presentation, we signed a contract for timeless vacation ownership. We received a call from them only after 10 days with login details to the properties and etc., which looked absolutely different when on presentation, after this call I understood that its not the same as on presentation, so immediately I send an email that I want to cancel this membership, it was 10 days post contract was signed. The contract says I can cancel only after 7 days, but How do I cancel after 7 days if I only received and information after 10 days, I think they did it on purpose. The deposit we paid was 4000 USD,. We just wondering if it’s possible to get our money back. As they ignore our emails for over a week now.
Can you please advise us. Thank you
Dear Aiste,
First of all, I have omitted your personal information.
I am sorry to hear about your timeshare purchase experience. What I would recommend for you is to seek legal advice from a timeshare specialist who can study your documents, understand how you paid the company and any communication you have had with them to establish what you can do. If you would like more information, feel free to contact us on: (UK) 0800 520 2322 (USA) 1-888-3677055 (International) +44 800 520 2322 or message us on our online chat.