My inlaws have a week timeshare in keswick but have been told this year that the week has been repossessed due to non payment of managenent fees as per their contract. However they didnt receive any communication of this as they were not at their home for 18 months which the company were aware of. The fees for 2021 were not paid as there was debate over the amount during covid as they were unable to use their week during 2020 and 2021 (despite 2020 being paid in full). They still want to keep their week and it was a 99year contract held since the site was built. I suspect the company want to resell the week as they now offer much shorter contracts so can make more money out of it but cant prove this. Can I argue the week should not have been repossessed?
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Dear Matthew,
I am sorry to hear that your inlaws are experiencing this.
The first thing you should do is locate their timeshare contract and read the clause regarding non-payment. The next thing is to ask your inlaws if they used a written form of communication to notify their timeshare company of not being home for an extensive amount of time and did they pass on an alternative way for communication for instance email?
It is normal practice that a timeshare company will try all means of contact to have any outstanding debts paid, email, mobile, post etc. Next, I would recommend appealing the decision by writing a letter to the company, explaining your inlaws reasons for non-payment and if you don’t get a positive outcome, you could seek legal advice.
If you would like further assistance, please get in touch: (UK) 0800 520 2322 (International) +44 800 520 2322 or message us on our online chat here: https://timeshare.lawyer/