I bought a week way back in the early ’90s at Puerta Calma resort in Puerto Rico in Gran Canaria. I paid over £8k and it came with 2 years free fees.
Roughly 6 months after the purchase I realised it would be of no use to me. I contacted the resort repeatedly informing them I did not need the week I purchased and could refund my money or as the management of the resort could they resell it for me. I never got a response to my numerous requests.
Then I started to get invoices for the annual fees. Again I contacted them again I was ignored. In voices kept coming for several years then stopped and I’ve heard nothing since! I honestly believe I was robbed of the £8k?
Vincent heath-711Subscriber
Puerto Calma – Is there any option for a refund?
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Dear Vinny,
First of all, I have edited your question a little to keep your personal info private. I am very sorry to hear that the resort is unwilling to help you which is very much a typical experience we hear a lot of people go through.
In order to look at the possibility to get your money back, I would advise you to have a full review of your timeshare documents and history with a timeshare legal specialist who will be able to identify the possibilities and advise you accordingly of your options.
For more information, if you have not spoken to us already, feel free to contact us: (UK) 0800 520 2322 (International) +44 800 520 2322 or message us on our online chat.