Unfortunately, there is no option to rate minus otherwise I would have given -10.
Bought a trial membership and paid over £4000. We only managed to take the complimentary week. I had made enquiries about the interval as I was planning to travel but did not due to COVID.
I was reassured that the trial membership has been extended. Last year I called to make enquiries about
2 weeks in Mauritius and I was told that the resort in Mauritius was not operating at the time of the phone call. I was being given a few other options but they were all either on the red or amber list.
In the last 2 weeks after numerous failed attempts to contact CLC / Interval or being pushed from pillar to post or being given wrong numbers plus and no reply from an email sent to them, I eventually got hold of someone who told me that although my membership had been extended my interval weeks was not transferred?? and apparently, Intervals are a “completely separate body”.
When I had made the enquiries last year at no point I was told that the interval had expired.
My argument was that there was only 1 direct debit for Trial membership which included service from the intervals. it seems that there was no consideration about the fact that the contract was drawn up pre- covid.
This is blatant theft/ fraud.
We are sorry to hear about your experience.
Since the Pandemic, more than ever before, we have been contacted by owners who are not receiving what they signed up for especially when it comes to availability.
Without studying your contract it is very difficult to advise you. If you would like to find out what your rights are and what options are available to you then please get in touch: (UK) 0800 520 2322 (USA) 1-888-3677055 (International) +44 800 520 2322 or message us on our friendly online chat.