Discy Latest Questions

Isabell Mcphee-180
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I had paid for 6 weeks holidays through vacations in the sun in 2020. Due to covid all I have had is my 1 free week. Now when trying to book further holidays apparently nothing is available and emails go ...Read more

I had paid for 6 weeks holidays through vacations in the sun in 2020. Due to covid all I have had is my 1 free week.
Now when trying to book further holidays apparently nothing is available and emails go unanswered
Can you advice
Isabell Mcphee

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James and Sylvia Murray -aef
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We have been asking to exit for 5 years now and always get the same reply. You really have to be destitute before they will consider release. We only have 2000 points and have been told many times that we ...Read more

We have been asking to exit for 5 years now and always get the same reply. You really have to be destitute before they will consider release. We only have 2000 points and have been told many times that we should never have been sold such a small number. We asked what would happen if we wanted to sell them and the answer was to convert to a timeshare week and then sell. Lo and behold we don’t have enough points to do so.
We are retired now and not fit enough to use the points. We have not paid the fees for 3 years and worry about the consequences.
We are not looking for money back for them we just want a release for our sanity.

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Barrie-bbf
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Do UK Timeshare Companies have to amend existing timeshare contracts taken out prior the Consumer Rights 2015 to comply with Current Legislation, or are the Owners covered by a previous Act. Hi Barrie, In Consumer Law we must distinguish between the Consumer ...Read more

Do UK Timeshare Companies have to amend existing timeshare contracts taken out prior the Consumer Rights 2015 to comply with Current Legislation, or are the Owners covered by a previous Act.

Hi Barrie,

In Consumer Law we must distinguish between the Consumer Rights Act 2015, which is a general law that applies to contracts for the sale of goods and services and, on the other hand, the Timeshare Act (1992 or 2012), which specifically regulates timeshare contracts. The Consumer Rights Act specifically does not make any changes to the Timeshare Act, so the Resorts are not obliged to amend any contract. Each timeshare contract is governed by the law in force at the time of signing.

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Rosemary Brindley-426
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Whilst staying at a Heritage Resort in Spain, we were approached by their manager to see if we wanted to dispose of our timeshare and offered a way to do so. It involved paying a lump sum and in return, ...Read more

Whilst staying at a Heritage Resort in Spain, we were approached by their manager to see if we wanted to dispose of our timeshare and offered a way to do so. It involved paying a lump sum and in return, they took our timeshare (2 wks in Tenerife) so we had no further responsibility and gave us a 3 year introductory membership into the Heritage Resort Club with the promise of a holiday each year at a one of their resorts and at the end of the 3 years we can walk away knowing that we have no further responsibility to our timeshare and no requirement to join their club. I am concerned this may be a scam. Do you have any thoughts on this?

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Andrew Seaton-1cc
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After going to court in Gran Canaria and getting a judgement in our favour with the compensation awarded, how long should it take to receive our payment? The case was against AnfI and we attended court in Jan 2018 .

After going to court in Gran Canaria and getting a judgement in our favour with the compensation awarded, how long should it take to receive our payment? The case was against AnfI and we attended court in Jan 2018 .

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Barrie-bbf
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I am considering coming out of Diamond Resorts and being over 75 we are able to do it at no cost? But if we came out of the contract first, would it jeopardise a claim for unfair contract, breach ...Read more

I am considering coming out of Diamond Resorts and being over 75 we are able to do it at no cost? But if we came out of the contract first, would it jeopardise a claim for unfair contract, breach of contract and fraud by selling timeshare concessions through Booking.com, Diamond Hotels whilst not releasing availability to members whilst charging members full Management fees.

I am writing the answer here because something needs checking as our website does not show where to place the answer,,,

Dear Barrie,

Cancelling your contract would jeopardize a future legal dispute against the resort and the chances of being awarded compensation. If you would like to find out what your rights are and what options are available to you, please feel free to contact us: UK 0800 520 2322 / International +800 5202322.

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