We have waited over 18 months to have a pool light on our timeshare villa repaired. The resort repeatedly lie about when it will be repaired. In November we woke up to find the light floating in the pool. We were so concerned as we had our grandchildren staying with us and were worried about safety.

I have owned a deeded timeshare at celebration world resort (which is now festiva) for about 20 years. For the first say 15 years I was told I had week 52, which meant I counted to the 52nd Friday of the year and that is when my week started. Now , starting last year when I called to exchange my week into rci, festiva tells me that I have points assigned to me and they tell me what weeks are available to me to exchange with rci. My deed states that my week is in “The plan” . I am trying to find out what the plan is within my deeded timeshare originally thru celebration world resort. I believe festiva is trying to get everyone into their points system even though we have a deeded week.