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Philippa Mercado-844
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Philippa Mercado-844Subscriber
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We have waited over 18 months to have a pool light on our timeshare villa repaired. The resort repeatedly lie about when it will be repaired. In November we woke up to find the light floating in the pool. We ...Read more

We have waited over 18 months to have a pool light on our timeshare villa repaired. The resort repeatedly lie about when it will be repaired. In November we woke up to find the light floating in the pool. We were so concerned as we had our grandchildren staying with us and were worried about safety.

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Barrie-bbf
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Barrie-bbfSubscriber
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Do UK Timeshare Companies have to amend existing timeshare contracts taken out prior the Consumer Rights 2015 to comply with Current Legislation, or are the Owners covered by a previous Act. Hi Barrie, In Consumer Law we must distinguish between the Consumer ...Read more

Do UK Timeshare Companies have to amend existing timeshare contracts taken out prior the Consumer Rights 2015 to comply with Current Legislation, or are the Owners covered by a previous Act.

Hi Barrie,

In Consumer Law we must distinguish between the Consumer Rights Act 2015, which is a general law that applies to contracts for the sale of goods and services and, on the other hand, the Timeshare Act (1992 or 2012), which specifically regulates timeshare contracts. The Consumer Rights Act specifically does not make any changes to the Timeshare Act, so the Resorts are not obliged to amend any contract. Each timeshare contract is governed by the law in force at the time of signing.

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Karen Green-34f
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Karen Green-34fSubscriber
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We were pressured and ignored asking to leave. They even went out to buy sandwiches and blocking the door so we signed up. Took our first week at the Malaga site which appears to be the main office and I ...Read more

We were pressured and ignored asking to leave. They even went out to buy sandwiches and blocking the door so we signed up. Took our first week at the Malaga site which appears to be the main office and I kept telling them that our 17-year old sons were alone and they ignored us.

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Maddy58
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Maddy58Subscriber
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Hi there, I have an elderly aunt looking for some advice for her timeshare. She has a timeshare in Lanzarote and because of COVID-19 she lost her job and is currently struggling financially. I’m trying to find out ...Read more

Hi there, I have an elderly aunt looking for some advice for her timeshare. She has a timeshare in Lanzarote and because of COVID-19 she lost her job and is currently struggling financially. I’m trying to find out the options for her. I have spoken to the resort but all they can do is offer a payment plan and split the yearly fee into monthly. Please could you let us know what could happen if she stopped paying it.

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Susan Arnold-636
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Susan Arnold-636Subscriber
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I was sold a pure points system for sunset beach over 11 years ago I was informed that they would purchase it back when my husband was told he has terminal cancer they refused to give moneys back I phoned ...Read more

I was sold a pure points system for sunset beach over 11 years ago I was informed that they would purchase it back when my husband was told he has terminal cancer they refused to give moneys back I phoned and emailed them I refused to pay fees after a few years would I still be entitled to claim ?

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RoyWright-e06
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RoyWright-e06Subscriber
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I took out a time share about 2006 – 2008 in Cyprus. Between them years I bought a second one unbeknown to me my maintenance turned out to be outrageous which I did pay for a year however it kept ...Read more

I took out a time share about 2006 – 2008 in Cyprus.
Between them years I bought a second one unbeknown to me my maintenance turned out to be outrageous which I did pay for a year however it kept going up so a long story short I refused to pay it and they cancelled my timeshare but I still had to pay the loan
I have just finished paying this with interest!
Your help in this matter would be much appreciated
Yours Sincerely
Roy Wright

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