Hello.

We been visiting Thailand this month, and we had the wrong information provided on the presentation, we signed a contract for timeless vacation ownership. We received a call from them only after 10 days with login details to the properties and etc., which looked absolutely different when on presentation, after this call I understood that its not the same as on presentation, so immediately I send an email that I want to cancel this membership, it was 10 days post contract was signed. The contract says I can cancel only after 7 days, but How do I cancel after 7 days if I only received and information after 10 days, I think they did it on purpose. The deposit we paid was 4000 USD,. We just wondering if it’s possible to get our money back. As they ignore our emails for over a week now.
Can you please advise us. Thank you