Hi we bought a timeshare with Anfi in 2010. I paid £200 a month for nearly 6 years but I only paid the annual fee for 1 year as we could not afford it. Would we be due any money back? We only went twice as they told us if we didn’t pay the annual fee we couldn’t go. I finished paying off the contract thinking that we had to and it was only towards the end we were told we didn’t need to! So the last couple of payments never got paid.

We have a week of timeshare at Anfi (purchased in 2004). Due to COVID we have not been able to use our week for 2020 and 2021. These two weeks are on deposit for use at Christmas but we are still unable to go due to ill health. We have asked to use this time in the UK but have been informed this is not possible. How do we get our two years maintenance fees back.