Hello.

We been visiting Thailand this month, and we had the wrong information provided on the presentation, we signed a contract for timeless vacation ownership. We received a call from them only after 10 days with login details to the properties and etc., which looked absolutely different when on presentation, after this call I understood that its not the same as on presentation, so immediately I send an email that I want to cancel this membership, it was 10 days post contract was signed. The contract says I can cancel only after 7 days, but How do I cancel after 7 days if I only received and information after 10 days, I think they did it on purpose. The deposit we paid was 4000 USD,. We just wondering if it’s possible to get our money back. As they ignore our emails for over a week now.
Can you please advise us. Thank you

I purchased a 6 berth apartment for 6 years have only used 3 years. They cancelled in lockdown 2020 and I had to cancel through covid 2021.
They say I have to take these weeks before 2024 but are only offering me a 4 berth in November.
I bought a 6 berth because of my grandchildren so a 4 berth would not be big enough. The week I have is in June so would not want November when it is cold and nothing in the area is open.
If they can’t provide me with 6 berth in summer time can I ask for part of my money back and the maintenance fee I have had to pay