Hello.

We been visiting Thailand this month, and we had the wrong information provided on the presentation, we signed a contract for timeless vacation ownership. We received a call from them only after 10 days with login details to the properties and etc., which looked absolutely different when on presentation, after this call I understood that its not the same as on presentation, so immediately I send an email that I want to cancel this membership, it was 10 days post contract was signed. The contract says I can cancel only after 7 days, but How do I cancel after 7 days if I only received and information after 10 days, I think they did it on purpose. The deposit we paid was 4000 USD,. We just wondering if it’s possible to get our money back. As they ignore our emails for over a week now.
Can you please advise us. Thank you

My inlaws have a week timeshare in keswick but have been told this year that the week has been repossessed due to non payment of managenent fees as per their contract. However they didnt receive any communication of this as they were not at their home for 18 months which the company were aware of. The fees for 2021 were not paid as there was debate over the amount during covid as they were unable to use their week during 2020 and 2021 (despite 2020 being paid in full). They still want to keep their week and it was a 99year contract held since the site was built. I suspect the company want to resell the week as they now offer much shorter contracts so can make more money out of it but cant prove this. Can I argue the week should not have been repossessed?